FAQ

FREQUENTLY ASKED QUESTIONS:

 

Does NENEQ Java Essentials, PLUSH by je & JE java essentials test on animals? 

We do not conduct animal testing on our products or ingredients. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold. NENEQ Java Essentials, PLUSH by je & JE java essentials fully supports the development and global acceptance of non-animal testing alternatives. We evaluate our finished products in clinical tests on volunteer panels.

 

Where can I look up the ingredients for each product?  

Each product on our web site has an ingredient list on the product page.

 

Do you accept international orders?

Yes. We do accept orders to be billed or shipped to destinations outside of Indonesia.

Except Deodorants/body sprays, eau de toilettes, eau de perfume we do not ship orders outside of Indonesia.

Most shipments dispatch from Bali – Indonesia using DHL 

 

How will I know my goods have been dispatched?  

You'll receive an email from us confirming the details of your purchase as soon as we've dispatched your order.

 

How can I track my order? 

We'll email tracking details of your order to you along with your dispatch confirmation.

 

What is your return/exchange policy? 

We are committed to providing quality products to our customers.  If for any reason you receive products from NENEQ Java Essentials, PLUSH by je & JE java essentials that do not meet your expectations, simply return the unused portion with the receipt within 30 days of purchase and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other NENEQ Java Essentials, PLUSH by je & JE java essentials products

 

Empty containers will not be accepted for refund. Processing time for returns takes 7 up to 14 business days from the date the return is received.

 

Items purchased on neneq.com cannot be returned or exchanged at retailers that sell NENEQ Java Essentials, PLUSH by je & JE java essentials products.

Our return address is:

Puri Gading

JL.Bandung Block.D5 No.38 

Jimbaran  80361 

Bali – Indonesia

Phone: +62 8113866999

 

PLEASE NOTE: Only items purchased on www.neneq.com will be accepted for a return.